How Long Should It Take To Investigate A Grievance?

How long should a formal grievance take?

When an employee raises a formal grievance, the employer should arrange to hold a meeting within 5 working days ideally.

The employer should allow employees enough time to prepare for the meeting..

Can my employer refuse to hear my grievance?

If there is evidence that a grievance is being brought by an employee in bad faith against the employer or one of its staff members, then an employer could refuse to hear the grievance.

How do you investigate a grievance?

The InvestigationTalk to all involved parties and obtain written statements regarding the complaint.Obtain all evidence relevant to the grievance.Be prepared for the unexpected – your investigation may uncover something that you did not anticipate.

Who should hear a grievance?

The grievance hearing should be scheduled without unreasonable delay. Both the employer and employee should make every effort to attend this meeting. Employees can request to be accompanied by a fellow worker or trade union representative where the complaint is about a duty owed by the employer.

What are the four steps of the grievance process?

Grievance procedures: Five-step guide for employersInformal action. If the grievance is relatively minor, the employer should have a discussion with the employee to see if it can be resolved informally. … Investigation. As soon as possible after receiving a grievance, the employer should carry out an investigation. … Grievance meeting. … Decision. … Appeal.

What can I expect at a grievance meeting?

The meeting should be an open discussion and dialogue with the aim being to find an amicable solution to the matter. You should be allowed to clarify the points of grievance documented in your grievance letter. The letter is often used by an employer as a guide to the main points under discussion.

What should you not say to HR?

‘Please don’t tell … ‘ In many cases, what you tell your HR rep will remain confidential. But a good rule of thumb is that if you’re discussing something illegal going on in your company, or you’ve been harassed or assaulted in any way, it won’t stay quiet for long.

What happens if a grievance is ignored?

Ultimately the employee’s sanction if the employer continues to ignore the grievance, would be to resign and claim constructive dismissal (assuming they have a year’s service) but there may be other remedies depending on the nature of the grievance being raised.

What are the steps of grievance procedure?

Step 1: Understanding the options.Step 2: Raising a formal grievance.Step 3: Responding to a formal grievance.Step 4: The grievance meeting.Step 5: Deciding the outcome.Step 6: After the grievance procedure.

What are the steps in an investigation?

How to Conduct an InvestigationStep 1: Ensure Confidentiality. … Step 2: Provide Interim Protection. … Step 3: Select the investigator. … Step 4: Create a Plan for the Investigation. … Step 5: Develop Interview Questions. … Step 6: Conduct Interviews. … Step 7: Make a Decision. … Step 8: Closure of Investigation.More items…•

What is grievance handling in HR?

Grievance handling is the management of employee dissatisfaction or complaints (e.g. favouritism, workplace harassment, or wage cuts). By establishing formal grievance handling procedures, you provide a safe environment for your employees to raise their concerns.